What is the company's experience?
Find parking management companies with long working history. Focus on companies with experience managing parking location systems similar to yours. Prior to a proposal, the ideal parking management company should offer you a free site visit to guarantee they are aware of all operations variables.
The right company can easily prove its experience with parking management services during the initial visit. A great vendor will clearly explain the proper plan to manage traffic, parking, and overall organization for your event or long term parking operation.
What is the service price range?
When requesting parking management services, you should expect a detailed proposal or quote. Make sure details are fully included in writing, alongside a staffing model with exact parking times. If you're requesting event parking management services, ensure your parking management staff is scheduled 30-45 min prior to the event start time. A great parking management service company will ensure the process is transparent, itemized, and discussed in advance.
Don’t overpay, but be concerned of companies with extremely low rates. You will get what you pay for. Poorly managed and unprofessional staff will negatively affect your customers/guests experience. Take in consideration that valet and other parking management services are the first point of contact with most of your customers/guests, therefore, it leads the experience and you should want it to be qualitative.
What is the company's reputation?
Word of mouth is by far the top resource for selecting the right parking management company. Request references from the potential vendor with contact information attached in the service proposal. You may also want to ask for a client list from the company you are evaluating to guarantee it has experience solving your specific needs.
Online reviews are also a way to evaluate your top picks. Although it’s inevitable to find a few negative reviews, seek to avoid entities with clear patterns of unprofessional service.
Does the company have the right insurance?
Insurance is one of the most important factors to consider, as accidents and other instances of liability may come up in any parking management operations. The parking management company you select should be fully insured. The top companies additionally hold an umbrella policy offering at least $1 million in liability coverage
What technology does the company utilize?
The world is rapidly moving towards automation and added convenience. Therefore, the best parking management service companies currently employ technology to manage their parking operations. Although the paper ticket approach is still common depending on selected service, streamlined apps generate the most convenience and experience. Smart technology solutions have the ability to eliminate most lost ticket issues and human error.
The technology used by your vendor should be properly implemented, this can guarantee reduced wait times and generate better user experience for your customers/guests. For example, at City Valet we implement the SMS ticketless valet technology, this allows us to have more effective and efficient parking management systems.